Citizen Charter
Citizen Charter
Commercial Bank of Ceylon PLC: At a Glance
A History of 100 Years:
“Sri Lanka’s Best Bank” has a rich history of banking in the country, dating back to before it even
won independence. The birth of Com Bank dates back to the 1920s’ – during the British colonial
period – during which trade, commerce and enterprises opened up, and thrived.
In 1920, The Eastern Bank opened a branch at Chatham Street, Colombo little realizing they were
laying the foundation to what was to become a byword in Sri Lankan banking.
After gaining independence in 1948, trade continued to flourish and as a consequence, the share
capital of Eastern Bank Ltd was acquired by the Chartered Bank in 1957.
A decade later, in 1969, Commercial Bank of Ceylon was duly incorporated in Ceylon.
After the second Constitution was adopted in 1978, and under a liberalized economy, offshore banking was
established, and in 1979 Commercial Bank opened its first Foreign Currency Banking Unit to promote offshore
banking business.
In 2003, it ventured into overseas markets, when it took over operations of Credit Agricole Indoseuz in
Bangladesh – its first overseas foray. At present, Commercial Bank of Ceylon Bangladesh Operations has
achieved key milestones and an inspiration to many.
Value:
Trust and integrity have been key value components when meeting the expectations of every stakeholder.
As such, Commercial Bank has molded an exceptionally talented team of employees helping them reach
their fullest potential. Precisely understanding the needs of customers, the bank has provided new and
imaginative schemes that has altogether redefined convenience in financial services and revolutionised the
nature of banking.
Vision:
To be the Bank of Excellence in Service and Commitments.
Mission:
To deliver optimum value to Customers, Employees Shareholders & The Nation while ensuring
good Corporate Governance.
Network of Branch, SME Service Center & Specialized Banking Center (as of November, 2022)
The bank is operating its Bangladesh Operations with a total number of 11 Branches, 06 SME Centers & 03
Specialized Banking Centers.
1. Branch Network Number
A) Dhaka 09
B) Chittagong 01
C) Sylhet 01
2. SME Center Number
A) Dhaka 04
B) Chittagong 02
3. Specialized Banking Center Number
A) Dhaka Off-Shore Banking Unit 01
B) Chittagong Off-Shore Banking Unit 01
C) Digital Banking & Card Center 01
4. ATM Booth 24
Details with Location and phone number of the Branches, SME Service Centers, Specialized
