Launching of Contact Centre

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Commercial Bank of Ceylon PLC, Bangladesh has recently deployed state-of-the-art Interactive Voice Response Call Centre solution powered by gPlex® in order to enhance customer query handling efficiency. Besides clients can enjoy various self-services thought this secure and convenient system that demonstrates CBC’s continuous effort in developing digital services.

The gPlex® Call Centre system is a software solution from the USA being managed in Bangladesh by “Genuity Systems Ltd.”, a Bangladeshi technology company.

The Chief Executive Officer of the Bank, Mr. Najith Meewanage along with the President of Genusys Inc., Dr. Habib Rahman, the sister company of Genuity Systems has inaugurated the service at the bank’s Digital Banking & Card Centre while other higher officials from both companies were present.

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Launching of Contact Centre

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K Sripavan

Chairman

Mr Kanagasabapathy Sripavan was appointed as the Chief Justice of the Democratic Socialist Republic of Sri Lanka in January 2015 and held office until March 2017. During this period he functioned as the Chairman of the Judicial Services Commission of Sri Lanka, Chairman of the Incorporated Council of Legal Education, Chairman of the Sri Lanka Judges’ Institute and Chairman of the Superior Court Complex Board of Management.

Mr Sripavan was enrolled as an Attorney-at-Law of the Supreme Court of Sri Lanka in 1977. He obtained a Diploma in Industrial Law from the University of Colombo in 1992 and Master of Laws from the University of London in 1994.

He functioned as the Head of the Court of Appeal Unit in the Attorney General’s Department and handled a large volume of work both in the Court of Appeal and in the Supreme Court including Bills and Fundamental Rights Applications. Prior to the elevation to the Court of Appeal Bench he functioned as a Legal Consultant for the National Savings Bank for two years.

He was appointed a Judge of the Court of Appeal in May 2002 and was elevated to the post of President of the Court of Appeal in March 2007 by his Excellency the President. In March 2008 he was elevated to the Supreme Court Bench.